About me

About me

About me

Hey! I'm Jacklyn!

I’m currently leading Developer Relations at Voiceflow, where I’m helping shape the future of conversational AI by improving tooling, documentation, and community education for low-code builders and developers.

Before this, I was a Developer Advocate at Automattic working on WooCommerce—supporting the world's largest open-source eCommerce platform. I also led DevRel at Autocode (a seed-stage startup), coached over 50 student hackathons through Major League Hacking, and helped launch Hack Quarantine, a 3,500-attendee virtual hackathon that ran during the height of the pandemic.

In 2021, I was honored to be named to the MLH Top 50 and received The Diana Award—one of the highest accolades for young people driving social change.

If you're interested in working together, or just want to chat, feel free to reach out!

Experience

Voiceflow

2024 - Present

Developer Relations Lead

Improving our builder's experience and activation rate through revamped docs, video tutorials, and online events.

Voiceflow

2024 - Present

Developer Relations Lead

Improving our builder's experience and activation rate through revamped docs, video tutorials, and online events.

Voiceflow

2024 - Present

Developer Relations Lead

Improving our builder's experience and activation rate through revamped docs, video tutorials, and online events.

Automattic (WooCommerce)

2023 - 2024

Developer Advocate

Led launch of new developer documentation (0 to 40K MAUs); contributed to 50+ pieces of documentation.

Strengthened dev communication channels by relaunching developed-focused Twitter account and revamping Developer Hub site.

Built runbook for event sponsorships, coordinated incident response strategies, and wrote release posts.

Automattic (WooCommerce)

2023 - 2024

Developer Advocate

Led launch of new developer documentation (0 to 40K MAUs); contributed to 50+ pieces of documentation.

Strengthened dev communication channels by relaunching developed-focused Twitter account and revamping Developer Hub site.

Built runbook for event sponsorships, coordinated incident response strategies, and wrote release posts.

Automattic (WooCommerce)

2023 - 2024

Developer Advocate

Led launch of new developer documentation (0 to 40K MAUs); contributed to 50+ pieces of documentation.

Strengthened dev communication channels by relaunching developed-focused Twitter account and revamping Developer Hub site.

Built runbook for event sponsorships, coordinated incident response strategies, and wrote release posts.

Autocode

2021 - 2023

Developer Relations Lead

Researched, scripted, and presented instructional videos for Autocode’s YouTube channel, resulting in over 625,000 views, 20,000 hours of watch time, and 97% like-to-dislike ratio.

Grew branded Discord server by 400% (9,300 to 37,000 members) while sustaining 20% week one retention rate by building ambassador program (scaling from 8 to 30 people) and running developer-focused events.

Built sample projects (installed 10,000+ times) to improve platform retention and new ecosystem uptake.

Managed Autocode’s presence at sponsored events; built activations/workshops and handled logistics.

Autocode

2021 - 2023

Developer Relations Lead

Researched, scripted, and presented instructional videos for Autocode’s YouTube channel, resulting in over 625,000 views, 20,000 hours of watch time, and 97% like-to-dislike ratio.

Grew branded Discord server by 400% (9,300 to 37,000 members) while sustaining 20% week one retention rate by building ambassador program (scaling from 8 to 30 people) and running developer-focused events.

Built sample projects (installed 10,000+ times) to improve platform retention and new ecosystem uptake.

Managed Autocode’s presence at sponsored events; built activations/workshops and handled logistics.

Autocode

2021 - 2023

Developer Relations Lead

Researched, scripted, and presented instructional videos for Autocode’s YouTube channel, resulting in over 625,000 views, 20,000 hours of watch time, and 97% like-to-dislike ratio.

Grew branded Discord server by 400% (9,300 to 37,000 members) while sustaining 20% week one retention rate by building ambassador program (scaling from 8 to 30 people) and running developer-focused events.

Built sample projects (installed 10,000+ times) to improve platform retention and new ecosystem uptake.

Managed Autocode’s presence at sponsored events; built activations/workshops and handled logistics.

Major League Hacking

2019 - 2023

Hackathon Coach

Coached organizers and taught students at 50+ hackathons across Europe, North America and online.

Hosted 60+ technical workshops and livestreams for global audiences of 10 to 350 participants.

Trained 15+ team members in event management and developer advocacy fundamentals.

Major League Hacking

2019 - 2023

Hackathon Coach

Coached organizers and taught students at 50+ hackathons across Europe, North America and online.

Hosted 60+ technical workshops and livestreams for global audiences of 10 to 350 participants.

Trained 15+ team members in event management and developer advocacy fundamentals.

Major League Hacking

2019 - 2023

Hackathon Coach

Coached organizers and taught students at 50+ hackathons across Europe, North America and online.

Hosted 60+ technical workshops and livestreams for global audiences of 10 to 350 participants.

Trained 15+ team members in event management and developer advocacy fundamentals.

Royal Bank of Canada

2020 - 2021

Senior Developer, OpenShift

Educated 700+ developers in container technologies across RBC, winning internal Silo Buster award.

Mentored four interns in developing a product integration that won Technical Distinction out of 20 teams.

Maintained Python tools and scripted resiliency exercises; freeing up 20% of OpenShift cluster capacity.

Royal Bank of Canada

2020 - 2021

Senior Developer, OpenShift

Educated 700+ developers in container technologies across RBC, winning internal Silo Buster award.

Mentored four interns in developing a product integration that won Technical Distinction out of 20 teams.

Maintained Python tools and scripted resiliency exercises; freeing up 20% of OpenShift cluster capacity.

Royal Bank of Canada

2020 - 2021

Senior Developer, OpenShift

Educated 700+ developers in container technologies across RBC, winning internal Silo Buster award.

Mentored four interns in developing a product integration that won Technical Distinction out of 20 teams.

Maintained Python tools and scripted resiliency exercises; freeing up 20% of OpenShift cluster capacity.

Hack Quarantine

2020

Founder & Lead Organizer

Led a team of 20 volunteers to organize a 3,500 participant, three-week online hackathon in ten days.

Hack Quarantine

2020

Founder & Lead Organizer

Led a team of 20 volunteers to organize a 3,500 participant, three-week online hackathon in ten days.

Hack Quarantine

2020

Founder & Lead Organizer

Led a team of 20 volunteers to organize a 3,500 participant, three-week online hackathon in ten days.

Education

University of Waterloo

94% average

Master of Digital Experience Innovation


University of Waterloo

94% average

Master of Digital Experience Innovation


University of Waterloo

94% average

Master of Digital Experience Innovation


University of Toronto

93% average

Certificate in Learning Design


University of Toronto

93% average

Certificate in Learning Design


University of Toronto

93% average

Certificate in Learning Design


University of Leeds

First Class Honours

Bachelor of Arts (Honours), Digital Media


University of Leeds

First Class Honours

Bachelor of Arts (Honours), Digital Media


University of Leeds

First Class Honours

Bachelor of Arts (Honours), Digital Media


University of Western Ontario

Exchange - Computer Science & Media


University of Western Ontario

Exchange - Computer Science & Media


University of Western Ontario

Exchange - Computer Science & Media


Built in 🇨🇦 and 🇬🇧

© Copyright 2025

Built in 🇨🇦 and 🇬🇧

© Copyright 2025

Built in 🇨🇦 and 🇬🇧

© Copyright 2025