About me
About me
About me
Hey! I'm Jacklyn!
I’m currently leading Developer Relations at Voiceflow, where I’m helping shape the future of conversational AI by improving tooling, documentation, and community education for low-code builders and developers.
Before this, I was a Developer Advocate at Automattic working on WooCommerce—supporting the world's largest open-source eCommerce platform. I also led DevRel at Autocode (a seed-stage startup), coached over 50 student hackathons through Major League Hacking, and helped launch Hack Quarantine, a 3,500-attendee virtual hackathon that ran during the height of the pandemic.
In 2021, I was honored to be named to the MLH Top 50 and received The Diana Award—one of the highest accolades for young people driving social change.
If you're interested in working together, or just want to chat, feel free to reach out!
Experience
Voiceflow
2024 - Present
Developer Relations Lead
Improving our builder's experience and activation rate through revamped docs, video tutorials, and online events.
Voiceflow
2024 - Present
Developer Relations Lead
Improving our builder's experience and activation rate through revamped docs, video tutorials, and online events.
Voiceflow
2024 - Present
Developer Relations Lead
Improving our builder's experience and activation rate through revamped docs, video tutorials, and online events.
Automattic (WooCommerce)
2023 - 2024
Developer Advocate
Led launch of new developer documentation (0 to 40K MAUs); contributed to 50+ pieces of documentation.
Strengthened dev communication channels by relaunching developed-focused Twitter account and revamping Developer Hub site.
Built runbook for event sponsorships, coordinated incident response strategies, and wrote release posts.
Automattic (WooCommerce)
2023 - 2024
Developer Advocate
Led launch of new developer documentation (0 to 40K MAUs); contributed to 50+ pieces of documentation.
Strengthened dev communication channels by relaunching developed-focused Twitter account and revamping Developer Hub site.
Built runbook for event sponsorships, coordinated incident response strategies, and wrote release posts.
Automattic (WooCommerce)
2023 - 2024
Developer Advocate
Led launch of new developer documentation (0 to 40K MAUs); contributed to 50+ pieces of documentation.
Strengthened dev communication channels by relaunching developed-focused Twitter account and revamping Developer Hub site.
Built runbook for event sponsorships, coordinated incident response strategies, and wrote release posts.
Autocode
2021 - 2023
Developer Relations Lead
Researched, scripted, and presented instructional videos for Autocode’s YouTube channel, resulting in over 625,000 views, 20,000 hours of watch time, and 97% like-to-dislike ratio.
Grew branded Discord server by 400% (9,300 to 37,000 members) while sustaining 20% week one retention rate by building ambassador program (scaling from 8 to 30 people) and running developer-focused events.
Built sample projects (installed 10,000+ times) to improve platform retention and new ecosystem uptake.
Managed Autocode’s presence at sponsored events; built activations/workshops and handled logistics.
Autocode
2021 - 2023
Developer Relations Lead
Researched, scripted, and presented instructional videos for Autocode’s YouTube channel, resulting in over 625,000 views, 20,000 hours of watch time, and 97% like-to-dislike ratio.
Grew branded Discord server by 400% (9,300 to 37,000 members) while sustaining 20% week one retention rate by building ambassador program (scaling from 8 to 30 people) and running developer-focused events.
Built sample projects (installed 10,000+ times) to improve platform retention and new ecosystem uptake.
Managed Autocode’s presence at sponsored events; built activations/workshops and handled logistics.
Autocode
2021 - 2023
Developer Relations Lead
Researched, scripted, and presented instructional videos for Autocode’s YouTube channel, resulting in over 625,000 views, 20,000 hours of watch time, and 97% like-to-dislike ratio.
Grew branded Discord server by 400% (9,300 to 37,000 members) while sustaining 20% week one retention rate by building ambassador program (scaling from 8 to 30 people) and running developer-focused events.
Built sample projects (installed 10,000+ times) to improve platform retention and new ecosystem uptake.
Managed Autocode’s presence at sponsored events; built activations/workshops and handled logistics.
Major League Hacking
2019 - 2023
Hackathon Coach
Coached organizers and taught students at 50+ hackathons across Europe, North America and online.
Hosted 60+ technical workshops and livestreams for global audiences of 10 to 350 participants.
Trained 15+ team members in event management and developer advocacy fundamentals.
Major League Hacking
2019 - 2023
Hackathon Coach
Coached organizers and taught students at 50+ hackathons across Europe, North America and online.
Hosted 60+ technical workshops and livestreams for global audiences of 10 to 350 participants.
Trained 15+ team members in event management and developer advocacy fundamentals.
Major League Hacking
2019 - 2023
Hackathon Coach
Coached organizers and taught students at 50+ hackathons across Europe, North America and online.
Hosted 60+ technical workshops and livestreams for global audiences of 10 to 350 participants.
Trained 15+ team members in event management and developer advocacy fundamentals.
Royal Bank of Canada
2020 - 2021
Senior Developer, OpenShift
Educated 700+ developers in container technologies across RBC, winning internal Silo Buster award.
Mentored four interns in developing a product integration that won Technical Distinction out of 20 teams.
Maintained Python tools and scripted resiliency exercises; freeing up 20% of OpenShift cluster capacity.
Royal Bank of Canada
2020 - 2021
Senior Developer, OpenShift
Educated 700+ developers in container technologies across RBC, winning internal Silo Buster award.
Mentored four interns in developing a product integration that won Technical Distinction out of 20 teams.
Maintained Python tools and scripted resiliency exercises; freeing up 20% of OpenShift cluster capacity.
Royal Bank of Canada
2020 - 2021
Senior Developer, OpenShift
Educated 700+ developers in container technologies across RBC, winning internal Silo Buster award.
Mentored four interns in developing a product integration that won Technical Distinction out of 20 teams.
Maintained Python tools and scripted resiliency exercises; freeing up 20% of OpenShift cluster capacity.
Hack Quarantine
2020
Founder & Lead Organizer
Led a team of 20 volunteers to organize a 3,500 participant, three-week online hackathon in ten days.
Hack Quarantine
2020
Founder & Lead Organizer
Led a team of 20 volunteers to organize a 3,500 participant, three-week online hackathon in ten days.
Hack Quarantine
2020
Founder & Lead Organizer
Led a team of 20 volunteers to organize a 3,500 participant, three-week online hackathon in ten days.
Education
University of Waterloo
94% average
Master of Digital Experience Innovation
University of Waterloo
94% average
Master of Digital Experience Innovation
University of Waterloo
94% average
Master of Digital Experience Innovation
University of Toronto
93% average
Certificate in Learning Design
University of Toronto
93% average
Certificate in Learning Design
University of Toronto
93% average
Certificate in Learning Design
University of Leeds
First Class Honours
Bachelor of Arts (Honours), Digital Media
University of Leeds
First Class Honours
Bachelor of Arts (Honours), Digital Media
University of Leeds
First Class Honours
Bachelor of Arts (Honours), Digital Media
University of Western Ontario
Exchange - Computer Science & Media
University of Western Ontario
Exchange - Computer Science & Media
University of Western Ontario
Exchange - Computer Science & Media
